Policies for Winans Inc. DBA Electric Motor Warehouse
It is the purchasers responsibility to verify all of the motor specifications prior to purchase. We have several diagrams, catalog pages and links to the various motor manufactures where you can download all the electrical specifications and dimensions. Remember these are replacement motors and are only suggested replacements. We only ship the item to you based on the information that you give us. We cannot see the motor that you have, so we make our suggestions based on what you have told us.
Keep this in mind...why would we ship you the wrong item or a defective product only to have you return it to us at our expense. That makes no sense.
Most products under 70 pounds will be shipped via UPS. We do not use Federal Express. Shipping companies only ship to valid street addresses. If all you have is a Post Office Box you will be accessed for any additional costs related to the post office. All items sent via the U.S. Postal Service will be sent "Insured" with "return receipt", subject to their restrictions. You will need to contact our office if you need shipment by post office.
Next Day Air shipments: Orders shipped next day air on Friday will be delivered on Monday. If you want Saturday delivery, you must call us to specify Next Day Air Saturday, there is an additional fee charged by the package delivery company for this service and it is not available in all areas.
2nd Day Air shipments: Orders shipped next day air on Friday will be delivered on Tuesday. Packages shipped on Thursday will be delivered on Monday. If you want Saturday delivery, you must call us to specify Next Day Air Saturday, there is an additional fee charged by the package delivery company for this service and it is not available in all areas.
3 Day Ground shipments: Orders shipped 3 day ground will be delivered on the 3rd business day. For example, orders shipped on Monday will be delivered on Thursday. There is no Saturday delivery available for 3 day service.
For further information regarding shipment delivery times, consult the UPS website to review their information and restrictions.
Once Electric Motor Warehouse ships the order we no longer have control of the delivery. It is then in the control of the delivery company.
Freight Damage: It is the customers responsibility to
inspect all packages for damages prior to signing the shipping receipt. This is
very important for trucking companies. Once you have signed the trucking
companies bill of lading and the driver leaves and you discover hidden
damage, it will then be your responsibility to file the damage
claim with the freight company. Electric Motor Warehouse will not be responsible
to file the claim for hidden damage. If you receive a damaged item you should
refuse delivery. Remember that by signing the bill of lading you are certifying
that all items are in good condition. We recommend that you thoroughly inspect
the product for any hidden damage before the driver leaves.
Canadian Ground Shipments:
Any product you wish to return, must have a Return Material Authorization (RMA). Any item returned without a RMA will not be issued a credit. You must have your invoice. All returns must be returned within 30 days of purchase and are subject to a 20% to 25% (depending on motor manufacture) restocking fee. Winans Inc. retains the right to refuse any return. Be sure to insure the package for damage. Any item returned item that is damaged will not be issued credit. If you are unsure if a particular product will fit your application--call us--we will be glad to assist you in your selection. Shipping charges incurred to deliver the product to you will not be refunded. All material must be returned "prepaid" shipping in the original carton. Any product we "special order" for you may not be returned. Electrical products being returned must be in "new" condition, not used. Electrical motors with set screw marks on the shaft may not be returned for credit, as we can no longer sell them for new as they have been installed. Electrical items that have had power applied to them may not be returned. Motors that have been modified may not be returned. (Modified means, but not limited to, cutting the shaft, cutting the wires or plug, cutting through bolts, etc.)
Electric Motor Warehouse is not responsible for any lost or damages in return shipment.
Electric Motor Warehouse reserves the right to refuse a return if the product is not in new, un-used and resellable condition.
We urge you to carefully select your product to be sure it is what you need for your particular application. We don't want to sell the wrong item. If in doubt call us, we will be happy to assist you in your selection. If a motor returned to us is found not to be defective, you the purchaser, will be responsible for the shipping costs we incur to have the motor sent back to us. If we do a UPS pickup, UPS charges a $6.50 service charge for a package to be picked up in addition to the normal shipping charge.
Damaged or missing items: Any damaged or missing items must be reported to Electric Motor Warehouse within 30 days of merchandise receipt. UPS or any of the shipping companies will not honor any claims over 30 days.
All products come with their own respective manufacturers factory warranty & are subject to those manufacturers policies & procedures. Most Warranties only applies to manufacturing defects. All products must be returned to Electric Motor Warehouse for warranty inspection. The product must be returned at the purchasers expense. Our warranty department will determine if the problem is a warranty. The product may be replaced or repaired. Please save your receipt, as it is required in order for us to process the warranty. It is the buyers responsibility to retain the receipt.
Note: Most motor failures are caused by improper voltage being applied to the motor (not wired correctly) or too small of horsepower for the application. All of the motors we sell have a connection diagram on the motor name plate. Be sure to read it carefully. If you are unsure what needs to be done, then you should call a qualified electrician. Most motors that have been returned to us that are supposedly defective, where the purchaser claims the motor does not operate properly, we have found upon our inspection that the motor is not defective but has not been installed correctly, either through improper wiring , the wire size or length is not correct, or circuit is not large enough for the motor amperage.
NOTE: It is very rare to have a motor "dead out of the box". This is usually a result of an improper wiring connection or a problem with the power supply or cord/switch.
It is your responsibility to save your receipt.
Prices and data are subject to change without notice. We have attempted to take every precaution to insure that the data entered on our internet catalog is error free. However, mistakes sometimes happen, and when discovered, we will correct them. If you order a product and there is an error that we discover in processing your order, we will notify you via e-mail, fax or phone of this problem. You will be given the opportunity at that time to either approve or disapprove the final sale.
We will not disclose information about your individual visits to our site or information that you may give us, such as your name, address, email address or telephone number, credit card info to any outside companies. We will not sell your information to any person or organization. We may, from time to time e-mail information to you, regarding our site, but only OUR web site. We firmly believe in personal privacy, your information is your own.
Credit Policy (effective 1/27/02):
All orders must be paid for by credit card or advance payment
(bank wire (EFT), money order or cashier's check or we will hold your order for 10 days until
your check clears).
Schools, colleges and universities: We will accept your orders on open account with a faxed purchase order. Terms net 30 days.
If you find an error on our website, please notify us. We will correct the problem.
All rights reserved Winans Inc.