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Freight & Shipping Policy:
All electric motors under 70 lbs. will be shipped via UPS Worldwide Express
or the US Postal Service. Packages are only delivered Monday thru Friday. If you desire Saturday delivery you will need to call us so we can specify your order for Saturday delivery.
Motors over 70 lbs. will be shipped via commercial truck lines unless otherwise directed. Cost is normally $90 to $130 shipped to a business or farm. AO Smith will only ship motors over 50 lbs. by common carrier due to excessive damage by package delivery companies.
Freight Damage: You are responsible for inspecting all packages for damage. Once you sign the trucking company's bill of lading and the driver pulls away and you discover hidden damage, you will have to file the damage claim with the trucking company. If you receive a damaged item, refuse delivery.
International Customers: We use UPS. We have negotiated reduced Worldwide Express shipping rates for overseas shipments, simply
send an email and we will be happy to quote a shipping rate. Include the product(s) you wish to purchase with your complete shipping address.
You are responsible for any tariffs, duties or taxes at the time of import. These are fees
normally charged by your government on imported items.
We recommend checking with your government customs office regarding these fees. Some countries will refund the fees with the proper paper work.
Canada: UPS ground shipments: You will be charged by the delivery company a customs brokerage fee (approx $30-$50). The driver will collect this fee along with any taxes or duties at the time of delivery. If the package is shipped by air, the brokerage fee is included, you would still be responsible for the taxes or duties. These costs are over and above what was charged initially for the delivery.
Most orders should be shipped out within hours upon receipt of your credit approved order.
Orders can only be processed and shipped Monday thru Friday.
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07/05/09 